FAQ

ACCOUNT

How do I create an account? Click on the account icon at the top of the page and follow the registration steps.

I forgot my password, what should I do? Click on "Forgot password" on the login page; you will receive a reset email.

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ORDERS

How do I place an order? Add products to your cart and follow the steps through to payment.

Can I modify or cancel my order?Contact us quickly at contact@houseofpepito.com. Once shipped, the order can no longer be modified.

Where is my order? You will receive a confirmation email with a tracking number as soon as it ships.

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PAYMENTS

What payment methods do you accept? Credit card (Visa, Mastercard, American Express), Shop Pay, Apple Pay, PayPal, and Klarna.

Is the payment secure? Yes, payments are processed by secure providers. We do not store your bank details.

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RETURNS

How do I return a product? Contact us at contact@houseofpepito.com within 14 days of receipt. We will provide the return address via email.

Are return shipping costs my responsibility? Yes, unless the product is defective or non-compliant.

When will I be refunded? Refunds are processed after receipt and verification of the returned product, in accordance with the law.

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